Dear Kathryn Schmidt,
I do understand that you have upgraded the program and you want to down grade it.
Kathryn, I do sincerely regret for the inconvenience that happened, I apologies for the delay in response, since you want to downgrade the software.
a. Login to taxfreedom.com
b. Use the same user id to login and choose the option “I Qualify”
c. After entering all his personal Information and when the AGI is greater than $31,000 the program will give a popup that he does not qualify and gives you an option to choose the programs like (Basic, Deluxe etc…)
d. You cannot transfer the past year taxes to 2009, but by doing this you can use the same user i-d and password for the tax year 2010.
Sorry to say this since there is no other option to do am suggesting you to prepare your taxes from beginning
If you have any quires, I kindly request you to contact us through 888-777-3066 5:00 AM to 9:00 PM in PST, so that we can serve you better.
Thank you for giving me the opportunity to be of service.
You will receive an email survey within 24 hours asking you to evaluate my performance and to comment on our TurboTax product. Please take a few minutes to complete the survey as we use this information to improve our service and support.
Sincerely,
Ebenezer
TurboTax Consumer Group
Subscribe to:
Post Comments (Atom)
Haha, what?
ReplyDelete